Contact and FAQ
FREQUENTLY ASKED QUESTIONS
How can I select a specific biller?
At the moment you cannot do this yourself, if you want to pay via a specific billing partner, please send an email to support (Currently we only offer Epoch).
I'm having problems playing or downloading videos
Our site has been designed for modern browsers, if you are using an older web browser, we suggest you upgrade to Google Chrome. https://www.google.com/chrome/browser/
How do I cancel my membership?
Please go to our billing partner https://epoch.com/, and request cancellation on their site.
I'd like to provide feedback, or suggestions - how can I do this?
We always welcome all feedback and suggestions! If you would like to give us any form of feedback, please send an email to the address shown at the top of this page
None of this answers my questions, how do I get support
Please send an email to the address shown at the top of this page
How often will I be charged for my membership?
Monthly memberships are billed upon sign-up and every 30 days thereafter until cancelled.
Three month memberships are billed upon sign-up and every 90 days thereafter until cancelled.
One year memberships are only billed upon sign-up and automatically expire after 365 days.